We respect your privacy, and aim to comply with the latest data protection regulations. This policy explains how we collect and handle data relating to website visitors and guests. Please note that this policy may be altered in the future. It was last updated on 18th October 2018.
What Information Is Collected? For enquiries and/or bookings we will only collect the minimum information required for the purposes of being able to contact you and make an accurate record of the booking and process any payments relating to it.
We may collect anonymous data relating to website traffic. This is limited to details of the device or connection being used to access our website (including the IP address of your computer, the country the connection is made from, the browser, etc.) and a record of the pages visited, plus the time spent on each page.
How Is Your Data Used? We use your data to provide services to you, e.g. manage your booking. Some data will also be used for internal record keeping (e.g. for the accounts that we are legally obliged to maintain), and to help us assess how to improve the services that we offer.
Anonymous data collected from cookies is used purely to compile statistics regarding the website traffic so that we can judge how well the website is performing.
Who Has Access To Your Information? Limited information about your booking will be shared with our sub-contractors (e.g. cleaners), where necessary.
We will not sell or rent your information to third parties and we will not share your personal information with third parties for marketing purposes.
Personal information will be given to a third party if we are legally obliged to do so.
Your Consent: When you make a booking you consent to us contacting you following your stay to request feedback so that we can improve our services for future guests. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email at email@example.com.
Your Rights: You have the right to have all your information deleted from our systems. You have the right to ask for a copy of the information we hold about you. You have the right to change any incorrect information we hold about you. You have the right to ask us to stop processing information about you. Should you wish to request this, please do so in writing by email to: firstname.lastname@example.org.
Data will only be stored for as long as it is needed. Unnecessary data will be erased.
The Security Of Your Information: When details such as your name and email address are submitted via a contact form or email, this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Payment Security: We do not store or process credit card details or debit card details on any of our systems; instead online payments are directed through third party booking systems, e.g. HomeAway on our behalf.
Breach Notification: If we hold records of your personal data and we become aware of a data breach, we will endeavour to inform you of this within 72 hours.
Links To Other Websites: Our website may contain links to other websites of interest. You should note that we do not have any control over those websites, and so cannot be responsible for the protection and privacy of any information which you provide whilst visiting them.
Users Under 18 Years Of Age: Any user under 18 years of age must have their parents'/guardians' consent to use our website. Users without this consent are not allowed to provide us with personal information.
Cookies: A cookie is a small file sent to your computer's hard drive by a web page that you visit. Cookies allow web applications to recognise your device (not you personally) as you move from one page on the site to another, or if you revisit the site within a certain period of time. If you express a preference on a web page, for instance, that preference can then be recalled in the future. A cookie in no way gives us access to other files on your computer or to any other of your device's functions.
We use traffic log cookies to compile statistics about the popularity of pages on our site and about how people have arrived here. This helps us improve our website. We only use this information for statistical purposes.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, however, you can usually modify your browser settings to decline or block cookies if you prefer.